Frequently Asked Questions
Orders
How to cancel/modify a placed order?
As your purchase will be instantly prepared for dispatch, contact our customer service advisors via email at fixit@alcamileonstudio.com as soon as possible to cancel or make changes.
How can I find items that I have seen in the press/magazines?
For product inquiries, contact us at people@alcamileonstudio.com
Al Camileon Studio services
How to get in touch with Al Camileon Studio?
For any inquiries related to potential design projects and studio sessions please email us at people@alcamileon.com
For wholesale and business inquiries, please email us at people@alcamileonstudio.com
Kindly note that we are available from Sunday to Thursday from 9AM - 5PM, excluding holidays.
How to apply for a position at Al Camileon Studio?
Kindly email us at careers@alcamileonstudio.com
Shipping and delivery
Are delivery charges refundable?
Original shipping charges incurred at the time of purchaseare non-refundable.
How do I change my delivery address?
If you wish to change the delivery address, please contact us by email at fixit@alcamileonstudio.com within 24 hours from the date of purchase.
When can I expect delivery of my order?
We shall do Our best to dispatch the Product to you as soon as possible after you place your order and in accordance with the delivery option you have selected when placing your Order.
In any event not more than, 2-4 working days in Cairo & Giza and 2-5 working days in other governorates, beginning on the day we confirm your order.
If We are unable to dispatch the Product within that time We will email to let you know and to give you an estimated delivery date.
In these circumstances you have the right to cancel the order and receive a full refund.You can also track your order on our website.
Is there a receipt of delivery?
Electronic Receipts will be emailed to you within one hour of your purchase.
What should I do if I have not received the order?
Please contact our customer service at fixit@alcamileonstudio.com, stating your order number and we will help you as soon as possible.
Can I ship to multiple addresses?
We can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location or Contact us at fixit@alcamileonstudio.com, and we will help you place an order.
Shipping times & costs?
We ship via Aramex and or in-house courier service.
Deliveries are normally made from Sunday to Thursday, between 9AM and 5PM Product(s)will typically arrive within 2 – 4 business days (shipping can take longer in certain regions).
Exchange and return
Return and Exchange
We're committed to making your shopping experience as smooth as possible. If you're not completely satisfied, you may request a refund or exchange within 14 days of receiving your order.
To be eligible, items must be:
- Unworn, unwashed, and in their original condition
- Returned with all original tags and packaging
Please note:
- Customers are responsible for courier/shipping fees for returns and exchanges.
- Refunds will be processed once we receive and inspect the returned item.
- Exchanges are subject to availability.
Please beware that refunds are not available to clearance and sale items.
Thank you for your continued support!
How to return or exchange at alcamileon?
ONLINE PURCHASES: You can return all or part of your order within 14 calendar days from the date of the receipt.
Simply complete the return form. Please note that exchange and return will only be applicable if the product is ticketed and unused in their original packaging.
Thank you for your continued support!
We want to make sure that our customers are informed about our policies and what we can and cannot do. Here are some things we cannot beheld responsible for:
What we are not responsible for
Fit and sizing issues
While we do our best to provide accurate size charts and descriptions for each product, we cannot guarantee a perfect fit for everyone.
Please refer to our size guide before placing an order, and if you have any questions or concerns, don't hesitate to reach out to our customer service team.
Shipping delays
Unfortunately, sometimes shipping delays can happen due to circumstances beyond our control, such as extreme weather or carrier issues. We cannot be held responsible for any shipping delays, but we promise to do our best to help resolve any issues that may arise.
Third-party websites
If we link to any third-party websites, please note that we are not responsible for any content or transactions that occur on those sites. We recommend reviewing the policies of those sites before engaging with them.
Damage during shipping
While we take great care in packaging and shipping our products, we cannot be held responsible for any damage that occurs during transit.
If you receive a damaged item, please contact us and we'll work with you to find a solution.
Unauthorized purchases
We take the security of our customers' accounts very seriously, but we cannot be held responsible for any unauthorized purchases that may occur due to compromised login information.
Please keep your account information secure and let us know right away if you suspect any suspicious activity.