EXCHANGE & REFUND POLICY

At Al Camileon Studio, your satisfaction is our priority! If for any reason your purchase doesn’t meet your expectations, we provide a simple and stress-free post-purchase policy.

To request an exchange or refund online, please review the eligibility conditions below and complete this form

TIME FRAME

  • You may request a refund or exchange within 14 calendar days of receiving your order.

ELIGIBILITY REQUIREMENTS
To qualify for an exchange or refund, items must meet all of the following conditions:

  • Unworn and unwashed
  • In their original condition
  • Returned with all original tags and packaging attached

HOW TO REQUEST

  • Complete the exchange and refund request form below, ensuring you include your package details.

COST RESPONSIBITIES

  • Customers are responsible for all courier or shipping fees associated with returns or exchanges.

PROCESSING RETURNS

  • Refunds will be issued once we receive and inspect the returned item. Refunds are processed within 5-7 business days after inspection.

EXCHANGE PROCESS

  • Once we receive your returned item, we will process your exchange and ship the new item within 3-5 business days.

CONTACT US