At Al Camileon Studio, your satisfaction is our priority! If for any reason your purchase doesn’t meet your expectations, we provide a simple and stress-free post-purchase policy.

To request an exchange or refund online, please review the eligibility conditions below and complete the e-form at the bottom of the page.

TIME FRAME

• You may request a refund or exchange within 14 calendar days of receiving your order.
  
  

ELIGIBILITY REQUIREMENTS
To qualify for an exchange or refund, items must meet all of the following conditions:

• Unworn and unwashed
• In their original condition
• Returned with all original tags and packaging attached
  
  

HOW TO REQUEST

• Complete the exchange and refund request form below, ensuring you include your package details.
  
  

COST RESPONSIBITIES

• Customers are responsible for all courier or shipping fees associated with returns or exchanges.
  
  

PROCESSING RETURNS

• Refunds will be issued once we receive and inspect the returned item. For all orders, including both cash on delivery and those paid online, refunds will be processed via bank transfer. Exchanges are subject to item availability.
  
  

EXCLUSIONS

• Please note that clearance and sale items are not eligible for refunds.
  
  

CONTACT INFORMATION

• If you have any questions, encounter issues, or require assistance, feel free to reach out to us at fixit@alcamileonstudio.com
  
  Thank you for your continued support